Updated 20 September, 2020
Our online warehouse and retail stores are still currently operating.
We do not have any delays to dispatching of online orders. All orders are being dispatched out within 1 business day.
As the COVID-19 outbreak unfolds here in Australia, we understand this is a difficult and uncertain time for our valued customers. This is why we have set up this page to communicate to you on what has changed, what hasn't, and how we are prioritising your your health and safety.
We are monitoring the advice from government and health agencies and have implemented precautionary measures in our stores, offices and distribution centres to protect the safety of everyone involved.
Same Day Delivery/Pickup: We are now offer a local delivery option for Metro Melbourne addresses, same business day delivery for orders placed before 12 pm. The cost of this service is $25. Please select the Local Delivery option at checkout, if your address is in the covered delivery area. For those living within 5km of our Vermont Warehouse, we also offer same day click and collect.
7 August, 2020 Update: To help you with your shopping needs during this difficult time, we have extended our Return and Exchange policy to 30 days to help you make the right decision with your purchase.
3 August, 2020 Update: As Metropolitan Melbourne enters Stage 4 restrictions, following advice from government and health agencies, our stores will be closed from 6 August until further notice.
All of our stores are closed to due the COVID-19 Stage 4 restrictions currently in place in Victoria.
Our Online Store
Our online store remains open for business and all of our backend operations remain unaffected, including handling, returns and exchanges.
Both domestic and international shipping is currently experiencing delays (more information from Australia Post). We have currently suspended international orders due to the delay.
Please feel free to contact us if you have any questions or concerns.
Take care and stay safe!
The Yellow Earth Team